Shipping policy

Shipping Policy

Last Updated: July 16, 2026

At Pet Majesty, we're committed to delivering quality pet products to your doorstep as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 3–5 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 3–5 business days

  • Canada: 5–8 business days

  • United Kingdom: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Europe: 7–15 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number (where available). Tracking information may take 24–72 hours to update after shipment.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment centers. In this case, you may receive multiple tracking numbers.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Pet Majesty is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Delayed Deliveries

While we work with trusted shipping partners, delivery delays may occasionally occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Other circumstances beyond our control

We appreciate your patience if these situations arise.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

Questions?

If you have any questions about shipping or your order, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with Pet Majesty. We're honored to help you give your pets the royal treatment they deserve.